Helpdesk
Learn how to eliminate zombie ISP links by configuring multi-WAN failover, Policy Routing, and Gateway Groups in pfSense. Includes deep-dives into dpinger, pf.conf, and RMM automation strategies.
Helpdesk
Stop wasting billable hours on VPN tickets. This 6-minute guide covers the essential pfSense OpenVPN setup for MSP techs—from avoiding certificate "gotchas" to fixing DNS issues. Get in, fix the tunnel, and close the ticket.
Helpdesk
Understand the critical difference between disabling and deleting Active Directory accounts. Learn about SIDs, the userAccountControl bitmask, and why disabling is the only safe way to handle employee terminations.
Helpdesk
Master the basics of MSP-standard user onboarding in Active Directory. This guide covers OU placement, naming conventions, and the security importance of the "Change Password at Next Logon" flag.
Helpdesk
Learn the proper MSP procedure for resetting Active Directory passwords and clearing account lockouts. This guide covers the ADUC GUI path, PowerShell commands, and the technical difference between a password change and a lockout bit.