Thoughts and Watercooler Talk
We all want to provide great customer service. But agreeing to take a quick look at a random smart appliance or a prehistoric software app is the fastest way to destroy your profitability.
Thoughts and Watercooler Talk
Everyone says you need certifications to break into IT. But in a market this rough, a piece of paper means a lot less than actual hands-on experience. Here is why spinning up a homelab will do more for your career than staring at a multiple-choice exam.
Thoughts and Watercooler Talk
Junior roles are disappearing into a gap left by cost-cutting AI experiments. It is becoming nearly impossible to get that first foot in the door while companies try to automate the human element out of support.
Thoughts and Watercooler Talk
Trying to stand out in the IT services space usually means adding more shiny software to the stack. But looking at what actually separates the good providers from the bad, the answer is surprisingly low-tech.
News
The cybersecurity industry is collapsing under the weight of tool sprawl and digital fatigue. Executives are slashing entry-level jobs to fund AI projects, destroying the talent pipeline while ignoring the fundamental human errors actually causing data breaches.
Thoughts and Watercooler Talk
Generic openers are killing your sales pitches. Here are some thoughts on why asking "how are you today" is the absolute fastest way to get a dial tone, plus some genuinely weird tactics I stumbled across online.
Thoughts and Watercooler Talk
Boards and investors are prioritizing quarterly margins over long-term security architecture. Discover why the corporate financial incentive structure is forcing MSPs and CISOs to rely on short-term security theater instead of fixing fundamental infrastructure flaws.