Thoughts and Watercooler Talk
The Generational Divide in IT
Navigating the IT support generational divide: older techs want physical hardware while newer ones rely on cloud portals. Both are absolutely essential.
MSP
Operational strategies, multi-tenant management, toolstack selection, billing, and automation workflows for Managed Service Providers.
News
Cisco Unified CM Under Fire Again: The WebDialer Root Flaw
Cisco patches a critical Unified CM bug allowing unauthenticated root access, while public exploit code forces urgent manual mitigations.
News
DesckVB RAT is Using Google DoubleClick to Bypass Your Email Filters
A new malspam campaign abuses Google's DoubleClick domain. Learn how it blinds Windows telemetry, evades analysis, and how Notepad can stop it.
Thoughts and Watercooler Talk
The Best Effort Trap: Why Saying Yes to Everything Is Killing Your Margin
We all want to provide great IT service. But taking a quick look at random smart appliances or prehistoric software will destroy profitability.
News
The YellowKey Zero-Day: Why Your BitLocker Setup Just Failed You
The YellowKey zero-day bypasses Windows 11 BitLocker in minutes via USB. Protect your network and learn why shifting to TPM+PIN is critical now.
Thoughts and Watercooler Talk
The Secret MSP Tool Isn't Another Dashboard
Trying to stand out in the IT services space usually means adding more shiny software to the stack. But looking at what actually separates the good providers from the bad, the answer is surprisingly low-tech.
News
The Privacy Trap: Why the EU Wants to De-Anonymize Your VPN
The EU and several US states are targeting VPNs for bypassing age-verification laws. This push could force VPN providers to collect government IDs, turning privacy tools into massive data honeypots and threatening the future of anonymous encryption.
Thoughts and Watercooler Talk
Are You Committing a HAYT Crime?
Generic openers are killing your sales pitches. Here are some thoughts on why asking "how are you today" is the absolute fastest way to get a dial tone, plus some genuinely weird tactics I stumbled across online.
News
VoidStealer: The Sleeper Malware Hijacking Chrome, Edge, and Copilot
VoidStealer is a delayed-execution infostealer hijacking legitimate processes like chrome.exe. Learn about this evasive Malware.
Helpdesk
Proofpoint Essentials: Fixing the 550 5.7.1 SPF Rejected Error
Fix the Proofpoint 550 5.7.1 SPF rejection error by properly authorizing PPE dispatch servers in your DNS. This guide covers SPF syntax, the 10-lookup limit, and regional dispatch differences.