Third Party Support
Fix cut-off windows and missing buttons in Dentrix Office Manager. This guide explains how to use Windows High DPI scaling overrides to fix legacy UI issues on high-resolution monitors.
Third Party Support
Learn how to reset user passwords in Dentrix Office Manager. This guide covers the administrative path, HIPAA compliance settings, and troubleshooting permission issues for dental IT technicians.
Third Party Support
Resolve the QuickBooks "Running Instance of Acrobat" error with this technical guide. Learn how to bypass Adobe's Protected Mode sandbox, clear zombie processes, and repair the Windows XPS Document Writer.
Third Party Support
Fix the "Ordinal 5 Not Found" error in Adobe Acrobat with this step-by-step guide. We deep-dive into DLL version mismatches, Visual C++ dependencies, and how to automate silent repairs via RMM.
Helpdesk
Stop dealing with broken port forwards and offline printers. Learn how to implement Ubiquiti EdgeRouter DHCP static mappings, configure Vyatta CLI bulk deployments, and understand the ISC DHCP daemon's DORA process.
Helpdesk
Learn how to eliminate zombie ISP links by configuring multi-WAN failover, Policy Routing, and Gateway Groups in pfSense. Includes deep-dives into dpinger, pf.conf, and RMM automation strategies.
Helpdesk
Stop wasting billable hours on VPN tickets. This 6-minute guide covers the essential pfSense OpenVPN setup for MSP techs—from avoiding certificate "gotchas" to fixing DNS issues. Get in, fix the tunnel, and close the ticket.
Helpdesk
Understand the critical difference between disabling and deleting Active Directory accounts. Learn about SIDs, the userAccountControl bitmask, and why disabling is the only safe way to handle employee terminations.
Helpdesk
Master the basics of MSP-standard user onboarding in Active Directory. This guide covers OU placement, naming conventions, and the security importance of the "Change Password at Next Logon" flag.
Helpdesk
Learn the proper MSP procedure for resetting Active Directory passwords and clearing account lockouts. This guide covers the ADUC GUI path, PowerShell commands, and the technical difference between a password change and a lockout bit.